Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that Vivint Smart Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Additional Info
According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up the individual on the Vivint website.
Government Actions
On March 11, 2022 Vivint, Inc. entered into a Consent Judgement with the Arizona Attorney Generals Office. The Judgement settles allegations that the business made false representations to induce consumers to sign a contract with Vivint. Under the consent judgment that is pending court approval, Vivint will pay $75,000 for restitution to Arizona consumers. The consent judgment also requires Vivint to pay an additional $285,000 in civil penalties and $40,000 in costs and attorney’s fees. Vivint also must refrain from making false representations to consumers, particularly regarding the contract terms or its relationship with another home security company. In addition, when a consumer extends a contract over the phone, Vivint must provide the consumer a contract (electronically or otherwise) to sign or electronically acknowledge the extension. The Judgement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to https://www.azag.gov/sites/default/files/docs/press-releases/2022/settlements/Vivint_Consent_Judgment_Signed.pdf
Customer Complaint
If you have a complaint with the company or would like to have a technician sent out to your home, you are encouraged to contact Nathan Wilcox at [email protected] prior to filing a BBB complaint. Please understand that you may file a complaint with the BBB now or at any time during this process.
Service Area
- AK
- AL
- AR
- AS
- AZ
- CA
- CO
- CT
- DC
- DE
- FL
- GA
- GU
- HI
- IA
- ID
- IL
- IN
- KS
- KY
- LA
- MA
- MD
- ME
- MI
- MN
- MO
- MS
- MT
- NC
- ND
- NE
- NH
- NJ
- NM
- NV
- NY
- OH
- OK
- OR
- PA
- PR
- RI
- SC
- SD
- TN
- TX
- UT
- VA
- VI
- VT
- WA
- WI
- WV
- WY
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